Privacy Policy
Greenside Nursery / Greenside Kwekery
Last updated: 27 May 2026
Greenside Nursery / Greenside Kwekery respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit or use our website at https://greensidekwekery.co.za/, contact us, visit our nursery, use our online tools, interact with us on social media, request product information, make enquiries, place orders, request quotations, participate in promotions or events, or otherwise deal with us.
This Privacy Policy is intended to comply with the Protection of Personal Information Act, 4 of 2013, commonly known as POPIA, and other applicable South African privacy and consumer protection laws.
For the purposes of POPIA, Greenside Nursery / Greenside Kwekery is the Responsible Party for the personal information we collect and process, unless another responsible party is clearly identified.
1. Who we are
Business name: Greenside Nursery / Greenside Kwekery
Website: https://greensidekwekery.co.za/
Physical address: 18 Tafelberg Ave, Spitskop Small Holdings, Bloemfontein, 9301
Telephone: 051 451 3001
Mobile / WhatsApp: 076 982 7375
Email: info@greensidekwekery.co.za
Information Officer: [Insert name of Information Officer]
Information Officer email: info@greensidekwekery.co.za
Information Officer telephone: 051 451 3001
Where this Privacy Policy refers to “Greenside”, “we”, “us” or “our”, it refers to Greenside Nursery / Greenside Kwekery.
Where this Privacy Policy refers to “you” or “your”, it refers to any visitor, customer, prospective customer, supplier, vendor, service provider, website user, event participant, job applicant, social media user, or any other person whose personal information we may process.
2. Scope of this Privacy Policy
This Privacy Policy applies to personal information collected through:
- Our website, including pages such as Plantfinder, Garden Assistant, Pest Identifier, Soil Calculator, Tea Garden, Blog, About Us, Contact Us, product/category pages and any other website sections.
- Contact forms, email enquiries, phone calls, WhatsApp messages, social media messages and direct messages.
- Product availability requests, pricing requests, quotations, orders and delivery enquiries.
- Tea Garden enquiries, bookings, functions or related communications.
- Nursery visits, in-person enquiries, customer service interactions and sales support.
- Promotions, competitions, events, supplier days, market days, workshops or similar activities.
- Vendor, supplier, contractor or service provider applications and communications.
- Newsletter subscriptions or marketing communications, where applicable.
- Website analytics, cookies, security tools and similar digital technologies.
- Any other lawful interaction where personal information is provided to us or collected by us.
This Privacy Policy does not apply to third-party websites, platforms or services that we do not own or control, such as Facebook, Instagram, WhatsApp, Google, payment providers, delivery partners or external links. Those third parties have their own privacy policies.
3. What is personal information?
Personal information means information that can identify a person or, in some cases, a company, organisation or other juristic person. This may include, for example:
- Your name and surname.
- Your company or trading name.
- Your email address.
- Your phone number or WhatsApp number.
- Your physical, postal or delivery address.
- Your billing information.
- Your order, quotation, enquiry or purchase history.
- Your messages, requests, complaints or feedback.
- Your social media profile name or handle when you interact with us online.
- Images, photographs or videos where you are identifiable.
- Device, browser, IP address, cookie and website usage information.
- Any other information you voluntarily provide to us.
We only collect personal information that is reasonably necessary for a lawful business purpose.
4. Personal information we may collect
Depending on how you interact with us, we may collect the following categories of personal information.
4.1 Website visitors
When you visit our website, we may collect:
- IP address.
- Device type.
- Browser type.
- Operating system.
- Pages visited.
- Time and date of visit.
- Referring website or search engine.
- General location information based on your IP address.
- Cookie and tracking information.
- Technical data required for website security, performance and troubleshooting.
This information is usually collected automatically through cookies, analytics tools, hosting logs, security tools or similar technologies.
4.2 Contact enquiries
When you contact us by website form, email, telephone, WhatsApp or social media, we may collect:
- Name and surname.
- Email address.
- Phone number.
- WhatsApp number.
- Message content.
- Product or service enquiry details.
- Quotation or order request details.
- Images or documents you choose to send to us.
- Any other information you include in your message.
This may include enquiries about product availability, pricing, quotations, orders, deliveries, plant advice, pest advice, soil requirements, Tea Garden enquiries or general customer support.
4.3 Product, order, quotation and delivery information
If you enquire about products, request a quotation, place an order, request delivery or ask us to source items, we may collect:
- Name and surname.
- Company name, if applicable.
- Contact number.
- Email address.
- Delivery address.
- Billing address.
- VAT or tax information, where applicable.
- Product preferences.
- Order details.
- Payment status or proof of payment details.
- Delivery instructions.
- Notes about your enquiry or order.
We may need some of this information to process your request, prepare a quotation, confirm stock, arrange delivery, provide customer support or comply with accounting and tax requirements.
4.4 Plantfinder and Garden Assistant tools
Our website may include interactive tools such as Plantfinder, Garden Assistant, Pest Identifier and Soil Calculator.
Depending on how these tools are configured, we may collect or process:
- Search terms.
- Selected filters or categories.
- Tool usage information.
- Pest or plant selections.
- Soil calculation inputs, such as length, width and depth.
- Images or descriptions you voluntarily submit, if image upload or diagnosis functionality is enabled in future.
- Technical information needed to make the tools work properly.
Where these tools are used only for general browsing and calculations, they may not require you to provide directly identifying personal information. However, technical information such as cookies, IP addresses or usage logs may still be processed for website functionality, security and improvement.
4.5 Tea Garden, functions and bookings
If you contact us about the Tea Garden, table bookings, functions, events or related services, we may collect:
- Name and surname.
- Contact number.
- Email address.
- Booking date and time.
- Number of guests.
- Special requests.
- Function or event details.
- Payment or deposit information, where applicable.
- Any other information you voluntarily provide.
Please do not provide sensitive health or dietary information unless it is necessary for your booking or request. Where you provide such information, we will process it only for the purpose for which it was provided.
4.6 Promotions, competitions and events
If you participate in a promotion, competition, market, supplier day, workshop, nursery event or similar activity, we may collect:
- Name and surname.
- Contact details.
- Competition or entry details.
- Social media handle, where applicable.
- Photographs or videos taken at the event.
- Prize delivery or collection details.
- Consent records.
- Vendor or stallholder information, where applicable.
If photos or videos are taken at public events, we may use them for reasonable promotional, historical or marketing purposes. Where a person is clearly identifiable and the image is not merely incidental, we will take reasonable steps to obtain consent where required, especially in relation to children.
4.7 Suppliers, vendors and service providers
If you are a supplier, vendor, contractor, market stallholder or service provider, we may collect:
- Name and surname.
- Business name.
- Contact details.
- Business address.
- Product or service information.
- Banking details, where required for payment.
- Tax or VAT information.
- Invoices, statements and payment records.
- Contract or agreement information.
- Compliance documentation, where required.
- Communications and meeting notes.
We process this information to manage our business relationships, orders, payments, supplier promotions, events, stock, services and legal obligations.
4.8 Job applicants
If you apply for a job or send us your CV, we may collect:
- Name and surname.
- Contact details.
- CV and employment history.
- Qualifications.
- References.
- Interview notes.
- Background information you voluntarily provide.
- Any other information relevant to your application.
We will use this information only for recruitment, employment consideration, record keeping and related lawful purposes.
4.9 Social media interactions
If you interact with us on platforms such as Facebook, Instagram, WhatsApp or other social media platforms, we may collect:
- Your public profile name or handle.
- Your comments, likes, shares or messages.
- Images or content you send to us.
- Contact details you provide through the platform.
- Records of our communication with you.
Your use of social media platforms is also governed by the privacy policies and terms of those platforms.
5. How we collect personal information
We may collect personal information in the following ways:
- Directly from you when you contact us, complete a form, send a message, request a quotation, place an order, make a booking, enter a competition or provide information in person.
- Automatically when you visit our website, through cookies, analytics tools, server logs and security tools.
- From third-party platforms where you interact with us, such as WhatsApp, Facebook, Instagram, Google or other platforms.
- From service providers who assist us with orders, deliveries, payments, website hosting, email, forms, bookings, security, marketing or administration.
- From publicly available sources, where lawful and relevant.
- From another person acting on your behalf, such as a family member, employee, agent or representative.
Where practical, we collect personal information directly from you.
6. Why we collect and use personal information
We collect and use personal information for legitimate business purposes, including:
- To respond to enquiries.
- To provide product availability, pricing and quotation information.
- To process orders, sales, collections and deliveries.
- To provide customer support and after-sales assistance.
- To assist with plant, soil, pest, product and gardening-related enquiries.
- To operate website tools such as Plantfinder, Garden Assistant, Pest Identifier and Soil Calculator.
- To manage Tea Garden enquiries, bookings, functions and customer communications.
- To manage promotions, competitions, market days, supplier events and nursery events.
- To communicate important business, order, delivery or service updates.
- To send marketing communications where permitted by law.
- To manage supplier, vendor, contractor and service provider relationships.
- To process job applications.
- To improve our website, services, customer experience and product offering.
- To protect our website, systems, staff, customers and business against fraud, misuse, unauthorised access or security threats.
- To maintain business, accounting, tax and operational records.
- To comply with legal, regulatory, accounting and reporting obligations.
- To establish, exercise or defend legal rights.
- To conduct internal administration, training, reporting and quality control.
- To respond to complaints, disputes or requests.
We will not use your personal information for a purpose that is incompatible with the purpose for which it was collected, unless the law allows us to do so or you have consented.
7. Legal grounds for processing personal information
We process personal information where one or more of the following grounds apply:
- Consent: You have given us permission to process your personal information for a specific purpose, such as receiving marketing communications or participating in a promotion.
- Contract or pre-contractual steps: Processing is necessary to provide a quotation, process an order, arrange delivery, manage a booking or perform a service you requested.
- Legal obligation: Processing is necessary for us to comply with laws, tax rules, accounting requirements, employment laws, consumer protection laws or other legal duties.
- Legitimate interests: Processing is necessary for our legitimate business interests, provided those interests do not unfairly infringe your privacy rights.
- Protection of rights or safety: Processing is necessary to protect the rights, safety, property or interests of Greenside, our customers, staff, suppliers or the public.
- Legal claims: Processing is necessary to establish, exercise or defend legal claims.
8. Voluntary and mandatory information
In most cases, providing personal information to us is voluntary. However, some information may be necessary if you want us to assist you.
For example:
- We need your contact details to respond to an enquiry.
- We may need your delivery address to arrange delivery.
- We may need order details to prepare a quotation or invoice.
- We may need booking details to manage a Tea Garden or event booking.
- We may need supplier details to process orders, invoices or payments.
- We may need certain records to comply with tax, accounting or legal obligations.
If you choose not to provide information that is necessary for a particular service, we may not be able to provide that service, respond properly to your request, process your order, prepare a quotation, arrange delivery, complete a booking or comply with legal requirements.
9. Direct marketing and newsletters
We may send you marketing communications about Greenside products, services, promotions, events, gardening tips, seasonal offers, supplier promotions or related information where permitted by law.
We may send marketing communications where:
- You have consented to receive them.
- You are an existing customer and the communication relates to similar products or services, and you were given a reasonable opportunity to opt out.
- The law otherwise allows us to do so.
You may opt out of marketing communications at any time by using the unsubscribe option where available, replying with an opt-out request, or contacting us at info@greensidekwekery.co.za.
Even if you opt out of marketing, we may still send you non-marketing communications, such as order updates, quotation responses, delivery information, booking confirmations, account notices or legal notices.
10. Cookies and similar technologies
Our website may use cookies, pixels, scripts, tags, log files and similar technologies.
Cookies are small files stored on your device when you visit a website. They help websites function, remember preferences, improve performance, understand visitor behaviour and support security or marketing features.
We may use the following types of cookies:
10.1 Strictly necessary cookies
These cookies are required for the website to function properly. They may support page navigation, security, form submissions, session management, spam prevention, website tools and other core functions.
Without these cookies, parts of the website may not work correctly.
10.2 Functional cookies
These cookies help the website remember choices you make, such as preferences, form inputs or display settings.
10.3 Analytics and performance cookies
These cookies help us understand how visitors use our website, which pages are popular, how visitors move around the site and where improvements may be needed.
Analytics information is usually aggregated and used to improve the website and customer experience.
10.4 Marketing and social media cookies
These cookies may be used by us or third-party platforms to measure campaign performance, support social media features, display embedded content or assist with advertising.
Third-party platforms may use cookies or similar tools when you click social media links, interact with embedded content, use WhatsApp functionality or visit external platforms.
10.5 Managing cookies
You can usually control or delete cookies through your browser settings. If you block certain cookies, some website functions may not work correctly.
Where required, we will request your consent for non-essential cookies.
11. Website tools and automated functions
Our website may include interactive tools, calculators, filters or product search functions. These tools are intended to assist visitors with general gardening, plant selection, pest identification, soil calculation and product discovery.
These tools may process technical and usage information to:
- Display relevant results.
- Remember selections.
- Improve usability.
- Identify errors or bugs.
- Improve website performance.
- Protect the website from misuse.
Unless clearly stated otherwise, our website tools do not replace professional advice, product label instructions, safety instructions or expert horticultural guidance. Any recommendations, calculations or information provided by website tools should be checked against your actual garden conditions, product labels and advice from Greenside staff where appropriate.
12. Photographs, videos and media
Greenside may take or receive photographs and videos for business, marketing, event, training, historical or social media purposes.
This may include images from:
- Nursery events.
- Supplier days.
- Market days.
- Promotions.
- Workshops.
- Customer submissions.
- Plant or garden advice requests.
- Social media interactions.
- Website gallery or blog content.
Where you submit photographs or videos to us, you confirm that you have the right to share them with us and that our use of them for the stated purpose will not unlawfully infringe the rights of another person.
Where photographs or videos include identifiable people, especially children, we will take reasonable steps to use them lawfully and respectfully.
If you would like us to remove a photograph or video in which you or your child is identifiable, please contact us at info@greensidekwekery.co.za. We will consider the request and take appropriate action where required by law.
13. Children’s personal information
Our website and services are not aimed at collecting personal information from children without appropriate adult involvement.
Because Greenside is a family-friendly nursery and may host events or have areas used by children, we may occasionally process children’s personal information, for example where:
- A parent or guardian makes a booking involving children.
- A child participates in an event, activity, competition or promotion.
- A photograph or video from an event includes a child.
- A parent or guardian voluntarily provides information involving a child.
We will only process children’s personal information where allowed by law, where a parent or guardian has consented where required, or where processing is necessary for a lawful and appropriate purpose.
Parents or guardians may contact us to request access, correction or deletion of a child’s personal information, subject to legal and practical limitations.
14. Special personal information
We do not generally intend to collect special personal information through our website.
Special personal information may include information about health, religious beliefs, biometric information, criminal behaviour, trade union membership, political persuasion, race or ethnic origin, sex life or similar sensitive categories.
Please do not send us special personal information unless it is necessary for a specific purpose. For example, you may choose to provide allergy or accessibility information for a Tea Garden booking or event. Where you provide such information, we will process it only for the relevant purpose and protect it appropriately.
15. Payment information
If payments are made to Greenside, we may process payment-related information such as:
- Amount paid.
- Date of payment.
- Payment reference.
- Proof of payment.
- Invoice details.
- Order details.
- Banking information where necessary for refunds, supplier payments or account administration.
If online payment facilities are enabled on our website, payment information may be processed by a third-party payment provider. We do not intentionally store full card details unless clearly stated and lawfully required. Payment providers have their own privacy and security practices.
16. Sharing personal information
We do not sell your personal information.
We may share personal information where necessary, lawful and appropriate, including with:
- Website hosting providers.
- IT support providers.
- Website developers, plugin providers and security service providers.
- Email, form, communication and cloud service providers.
- WhatsApp, social media or messaging platforms where you use those platforms to contact us.
- Delivery or courier service providers.
- Payment service providers, banks and financial institutions.
- Accountants, bookkeepers, auditors and tax advisers.
- Legal advisers, insurers and professional advisers.
- Suppliers, vendors or manufacturers where necessary to assist with product enquiries, warranties, availability, promotions or support.
- Event partners, stallholders or service providers where necessary for event management.
- Government departments, regulators, law enforcement bodies or courts where required by law.
- A purchaser, successor or relevant party if Greenside undergoes a sale, restructuring or business transfer, subject to appropriate safeguards.
We require service providers and operators who process personal information on our behalf to protect the information and use it only for the authorised purpose.
17. Third-party platforms and external links
Our website may contain links to third-party websites or platforms, including social media platforms, WhatsApp, Facebook, Instagram, Google services, supplier websites or other external sites.
If you click on a third-party link or use a third-party service, your personal information may be processed by that third party. We are not responsible for the privacy practices, security, content or terms of third-party websites or platforms.
You should review the privacy policies of those third parties before using their services or providing personal information to them.
18. International transfers of personal information
Some of our service providers, platforms or technology tools may process or store information outside South Africa. This may include cloud hosting, email services, analytics tools, security services, social media platforms, messaging platforms, backup systems or website plugins.
Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is lawful and that the recipient is subject to appropriate privacy, confidentiality or security safeguards.
By using our website or communicating with us through third-party platforms, you acknowledge that your personal information may be processed outside South Africa where those platforms or providers operate internationally.
19. How we protect personal information
We take reasonable and appropriate technical and organisational measures to protect personal information against loss, damage, unauthorised access, unauthorised disclosure, misuse, alteration or destruction.
These measures may include:
- Password protection.
- Access controls.
- Secure website hosting.
- Website security tools.
- Anti-spam and anti-malware measures.
- Staff confidentiality practices.
- Limited access to personal information on a need-to-know basis.
- Regular review of website tools and plugins where practical.
- Secure storage of business records.
- Reasonable administrative and operational safeguards.
No website, email system, messaging platform or digital storage system is completely secure. We therefore cannot guarantee absolute security, but we will take reasonable steps to protect personal information in line with applicable law and good business practice.
20. Security incidents and data breaches
If we become aware of a security compromise involving personal information, we will take reasonable steps to:
- Investigate the incident.
- Contain and reduce the risk.
- Assess the nature and extent of the compromise.
- Notify affected persons where required by law.
- Notify the Information Regulator where required by law.
- Take appropriate remedial steps.
If you believe your personal information has been compromised through your interaction with Greenside or our website, please contact us immediately at info@greensidekwekery.co.za.
21. Retention of personal information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.
Retention periods may depend on:
- The type of information.
- The purpose for which it was collected.
- Legal, tax, accounting or audit requirements.
- Warranty, delivery, order or customer service needs.
- The need to resolve disputes or enforce rights.
- Legitimate business record-keeping requirements.
- Consent withdrawal or deletion requests, where applicable.
Examples of retention practices may include:
- Enquiry records retained for a reasonable period to allow follow-up and customer service.
- Order, invoice and payment records retained as required for accounting and tax purposes.
- Supplier and vendor records retained for business administration and legal compliance.
- Job application records retained for recruitment purposes and then deleted or archived when no longer required.
- Marketing consent records retained to manage preferences and opt-outs.
- Website logs retained for security, analytics and troubleshooting for a limited period.
When personal information is no longer required, we will delete, destroy, de-identify or archive it in accordance with our operational and legal requirements.
22. Your rights
Subject to POPIA and other applicable laws, you may have the right to:
- Ask what personal information we hold about you.
- Request access to your personal information.
- Request correction of inaccurate, irrelevant, excessive, outdated, incomplete, misleading or unlawfully obtained personal information.
- Request deletion or destruction of personal information where we are no longer authorised to retain it.
- Object to the processing of your personal information in certain circumstances.
- Withdraw consent where processing is based on consent.
- Object to direct marketing.
- Request that we stop sending you marketing communications.
- Lodge a complaint with us.
- Lodge a complaint with the Information Regulator.
These rights may be subject to legal limitations. For example, we may need to retain certain records for tax, accounting, legal, contractual or operational reasons.
23. How to exercise your rights
To exercise your privacy rights, please contact us using the details below:
Email: info@greensidekwekery.co.za
Telephone: 051 451 3001
Mobile / WhatsApp: 076 982 7375
Address: 18 Tafelberg Ave, Spitskop Small Holdings, Bloemfontein, 9301
Please include enough information for us to identify you and understand your request.
We may ask you to provide proof of identity before giving access to personal information or making changes to records. This is to protect your information and prevent unauthorised access.
We will respond to requests within a reasonable time and in accordance with applicable law.
24. Accuracy of personal information
We take reasonable steps to keep personal information accurate, complete and up to date where necessary for the purpose for which it is processed.
Please help us keep your information accurate by informing us if your contact details, delivery address, billing details or other relevant information changes.
25. Complaints
If you have a privacy concern or believe that we have not processed your personal information lawfully, please contact us first so that we can try to resolve the matter.
Greenside contact email: info@greensidekwekery.co.za
Telephone: 051 451 3001
Mobile / WhatsApp: 076 982 7375
You also have the right to lodge a complaint with the Information Regulator of South Africa.
Information Regulator contact details:
Website: https://inforegulator.org.za/
General enquiries: enquiries@inforegulator.org.za
POPIA complaints: POPIAComplaints@inforegulator.org.za
PAIA complaints: PAIAComplaints@inforegulator.org.za
Telephone: 010 023 5200
Toll-free: 0800 017 160
Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
26. Access to records under PAIA
You may have rights to request access to records under the Promotion of Access to Information Act, 2 of 2000, commonly known as PAIA, and rights to access personal information under POPIA.
Requests for access to records must be made in the prescribed manner and may be subject to verification, legal requirements, applicable fees and lawful grounds for refusal.
For access-to-information requests, please contact:
Information Officer: [Insert name]
Email: info@greensidekwekery.co.za
Telephone: 051 451 3001
27. User-generated content, comments and reviews
If the website allows comments, reviews, testimonials, blog interactions or user-submitted content, we may collect and display information you choose to provide.
Please do not submit personal information that you do not want to be publicly visible. We may remove content that is unlawful, offensive, misleading, spam-related, inappropriate or inconsistent with our website and business values.
If you want us to remove or edit content you submitted, please contact us.
28. Customer advice, plant advice and pest-related enquiries
Greenside may provide general gardening, plant care, soil, pest or product advice based on the information you provide.
Where you send us plant photographs, pest photographs, garden photographs or descriptions, we may process that information to assist with identification, recommendations, product advice or customer support.
Please note:
- Advice may depend on the quality and completeness of information provided.
- Product labels, safety instructions and legal product registrations must always be followed.
- Recommendations may vary depending on plant type, weather, season, soil, application method and other conditions.
- We may keep records of advice given for customer service, training, quality control or dispute-resolution purposes.
29. Competitions, promotions and prize draws
Where we run competitions, promotions or prize draws, we may process personal information to:
- Receive and manage entries.
- Verify eligibility.
- Contact winners.
- Announce winners where permitted.
- Arrange prize collection or delivery.
- Comply with promotional rules and legal obligations.
- Keep records of consent and participation.
Specific competition terms may apply in addition to this Privacy Policy.
30. CCTV and in-store security
If CCTV or other security systems are used at Greenside premises, we may process images or footage for:
- Safety and security.
- Crime prevention and detection.
- Protection of customers, staff, visitors and property.
- Incident investigation.
- Insurance or legal purposes.
CCTV footage will be accessed only where necessary and retained only for a reasonable period unless required for an investigation, legal process, insurance claim or dispute.
31. Business transfers
If Greenside is involved in a merger, sale, restructuring, transfer of assets or similar business transaction, personal information may be transferred to relevant parties where lawful and necessary.
In such cases, we will take reasonable steps to ensure that personal information remains protected and is used only for appropriate purposes.
32. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business operations, legal requirements or privacy practices.
The latest version will be published on our website and will apply from the date shown at the top of the policy.
Please review this Privacy Policy periodically to stay informed about how we protect personal information.
33. Contact us
For questions, requests or complaints about this Privacy Policy or how we process personal information, please contact:
Greenside Nursery / Greenside Kwekery
18 Tafelberg Ave, Spitskop Small Holdings, Bloemfontein, 9301
Email: info@greensidekwekery.co.za
Telephone: 051 451 3001
Mobile / WhatsApp: 076 982 7375
